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span{font-weight:500}.create-ticket-container{width:100%;max-width:1120px;margin:0 auto;box-sizing:border-box}.ticket-stepper{display:flex;gap:var(--spacing-md);margin-bottom:var(--spacing-lg);flex-wrap:wrap}.ticket-step{display:inline-flex;align-items:center;gap:var(--spacing-sm);padding:var(--spacing-sm) var(--spacing-lg);border-radius:999px;background:var(--gray-100);color:var(--gray-600);font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold)}.ticket-step span{width:24px;height:24px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;background:var(--white);color:var(--gray-700);box-shadow:var(--shadow-sm)}.ticket-step.active{background:var(--gradient-primary);color:var(--white)}.ticket-step.active span,.ticket-step.complete 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var(--transition-fast)}.status-badge.clickable:hover{transform:scale(1.05)}.last-message-cell{font-size:var(--font-size-sm);color:var(--gray-600);width:14%;min-width:130px;white-space:nowrap}.actions-cell{width:50px;text-align:center}.more-btn{background:none;border:none;color:var(--gray-500);font-size:1.2rem;cursor:pointer;padding:var(--spacing-xs);border-radius:var(--radius-sm);transition:all var(--transition-fast);line-height:1}.more-btn:hover{background:var(--gray-200);color:var(--gray-700)}.ticket-grid{display:none}.ticket-card{background:var(--white);border:1px solid var(--gray-200);border-radius:var(--radius-lg);padding:var(--spacing-xl);cursor:pointer;transition:all var(--transition-base);box-shadow:var(--shadow-sm)}.ticket-card:hover{box-shadow:var(--shadow-lg);transform:translateY(-4px);border-color:var(--primary-300)}.ticket-card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:var(--spacing-md)}.ticket-number{font-weight:var(--font-weight-bold);font-size:var(--font-size-sm);color:var(--gray-600);font-family:var(--font-family-mono)}.ticket-badges{display:flex;gap:var(--spacing-xs)}.badge{padding:var(--spacing-xs) 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0;color:var(--gray-900);font-weight:var(--font-weight-semibold);line-height:var(--line-height-tight);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.ticket-meta{display:flex;flex-direction:column;gap:var(--spacing-sm);margin-bottom:var(--spacing-md)}.ticket-meta-item{display:flex;gap:var(--spacing-sm);font-size:var(--font-size-sm)}.ticket-meta-item .label{font-weight:var(--font-weight-semibold);color:var(--gray-600)}.ticket-meta-item span:last-child{color:var(--gray-900)}.ticket-last-response{padding-top:var(--spacing-md);border-top:1px solid var(--gray-200);font-size:var(--font-size-xs);color:var(--gray-500)}.no-tickets{text-align:center;padding:var(--spacing-3xl);background:var(--white);border-radius:var(--radius-lg);border:2px dashed var(--gray-300)}.no-tickets p{font-size:var(--font-size-lg);color:var(--gray-600);margin-bottom:var(--spacing-xl)}.error-message{background:var(--danger-light);color:var(--danger-dark);padding:var(--spacing-md);border-radius:var(--radius-md);margin-bottom:var(--spacing-lg);border-left:4px solid var(--danger);font-size:var(--font-size-sm);display:flex;align-items:center;gap:var(--spacing-sm)}.error-message:before{content:"⚠";font-size:var(--font-size-lg)}.btn{padding:var(--spacing-sm) var(--spacing-lg);border:none;border-radius:var(--radius-md);font-size:var(--font-size-base);font-weight:var(--font-weight-semibold);cursor:pointer;transition:all var(--transition-base);box-shadow:var(--shadow-sm)}.btn-primary{background:var(--gradient-primary);color:var(--white)}.btn-primary:hover:not(:disabled){transform:translateY(-2px);box-shadow:var(--shadow-md)}.btn-secondary{background:var(--gray-200);color:var(--gray-800)}.btn-secondary:hover:not(:disabled){background:var(--gray-300);transform:translateY(-2px)}@media (max-width: 768px){.ticket-list-container{padding:var(--spacing-md)}.ticket-table-container{overflow-x:auto}.ticket-table{min-width:800px}.ticket-filters{padding:var(--spacing-md)}.filters-row{flex-direction:column;align-items:stretch}.filter-group select,.filter-group input{width:100%;min-width:auto}.filter-group-search{min-width:0}.clear-filters-btn{width:100%;justify-content:center}.ticket-list-header{flex-direction:column;align-items:flex-start;gap:var(--spacing-md)}.requester-cell{min-width:200px}.subject-cell{min-width:250px}}.user-filter-group{position:relative;min-width:240px}.user-filter-dropdown{position:relative}.user-filter-btn{display:flex;align-items:center;gap:var(--spacing-sm);padding:var(--spacing-sm) var(--spacing-md);background:var(--white);border:1px solid var(--gray-300);border-radius:var(--radius-md);font-size:var(--font-size-sm);cursor:pointer;width:100%;min-width:240px;transition:all 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0;color:var(--gray-900)}.agent-search-input{width:100%;padding:var(--spacing-md);border:1px solid var(--gray-300);border-radius:var(--radius-md);font-size:var(--font-size-base);margin-bottom:var(--spacing-md)}.agent-list{flex:1;overflow-y:auto;border:1px solid var(--gray-200);border-radius:var(--radius-md);margin-bottom:var(--spacing-lg);max-height:300px}.agent-item{display:flex;align-items:center;padding:var(--spacing-md);border-bottom:1px solid var(--gray-100);cursor:pointer;transition:background-color .2s}.agent-item:last-child{border-bottom:none}.agent-item:hover{background-color:var(--gray-50)}.agent-item.selected{background-color:#f0f4ff;border-left:3px solid #667eea}.agent-avatar{width:40px;height:40px;border-radius:var(--radius-full);background:var(--gradient-primary);color:var(--white);display:flex;align-items:center;justify-content:center;font-weight:700;margin-right:var(--spacing-md)}.agent-info{flex:1}.agent-name{font-weight:600;color:var(--gray-900)}.agent-email{font-size:13px;color:var(--gray-500)}.agent-role{font-size:11px;text-transform:uppercase;color:var(--gray-400);margin-top:2px}.check-mark{color:#667eea;font-weight:700;font-size:18px}.no-agents{padding:var(--spacing-xl);text-align:center;color:var(--gray-500)}.modal-actions{display:flex;gap:var(--spacing-md);justify-content:flex-end;margin-top:var(--spacing-xl);padding-top:var(--spacing-lg);border-top:1px solid var(--gray-200)}.modal-actions .btn{padding:var(--spacing-sm) var(--spacing-lg);border-radius:var(--radius-md);font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);cursor:pointer;transition:all var(--transition-base);border:none;min-width:100px}.modal-actions .btn-primary{background:var(--gradient-primary);color:var(--white);box-shadow:var(--shadow-sm)}.modal-actions .btn-primary:hover:not(:disabled){transform:translateY(-2px);box-shadow:var(--shadow-md)}.modal-actions .btn-secondary{background:var(--gray-200);color:var(--gray-800)}.modal-actions .btn-secondary:hover:not(:disabled){background:var(--gray-300);transform:translateY(-2px)}.modal-actions .btn:disabled{opacity:.6;cursor:not-allowed}.ticket-detail-container{padding:0;max-width:1200px;margin:0 auto}.approval-banner{display:flex;align-items:center;gap:10px;padding:10px 16px;border-radius:var(--radius-md);margin-bottom:var(--spacing-lg);border-left:4px solid;flex-wrap:wrap}.approval-banner-admin{background:#fff7ed;border-color:#f97316;justify-content:space-between;flex-wrap:wrap;row-gap:8px}.approval-banner-agent{background:#fefce8;border-color:#eab308}.approval-banner-info{display:flex;align-items:center;gap:8px;flex:1 1 0;min-width:0;overflow:hidden}.approval-banner-icon{font-size:1rem;flex-shrink:0;line-height:1}.approval-banner p{display:none}.approval-banner strong{font-size:var(--font-size-sm);font-weight:600;color:var(--gray-900);white-space:normal;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;min-width:0}.approval-banner-actions{display:flex;gap:8px;align-items:center;flex-shrink:0;margin-left:12px}.rejection-banner{display:flex;align-items:center;gap:8px;padding:10px 16px;border-radius:var(--radius-md);margin-bottom:var(--spacing-lg);background:#fff1f2;border-left:4px solid #ef4444;flex-wrap:wrap}.rejection-banner-icon{font-size:1rem;flex-shrink:0;line-height:1}.rejection-banner p{margin:4px 0 0;color:#b91c1c;font-size:var(--font-size-sm)}.rejection-banner strong{color:#7f1d1d;font-size:var(--font-size-base)}.rejection-modal{max-width:520px}.rejection-note-input{width:100%;padding:var(--spacing-md);border:1px solid var(--gray-300);border-radius:var(--radius-md);font-size:var(--font-size-sm);font-family:var(--font-family-base);resize:vertical;margin-top:var(--spacing-md);box-sizing:border-box}.rejection-note-input:focus{outline:none;border-color:#ef4444;box-shadow:0 0 0 3px #ef44441a}.btn-success{background:#10b981;color:var(--white);border:none}.btn-success:hover:not(:disabled){background:#059669;transform:translateY(-1px)}.ticket-detail-header{display:flex;flex-direction:column;gap:20px;margin-bottom:var(--spacing-xl);background:var(--white);padding:28px 32px 24px;border-radius:var(--radius-lg);box-shadow:0 1px 3px #00000012,0 4px 16px #6366f112;border:1px solid var(--gray-200);border-top:4px solid #6366f1}.header-nav-row{display:flex;align-items:center;justify-content:space-between;gap:var(--spacing-md)}.header-badges{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.header-title-block{display:flex;flex-direction:column;gap:8px;padding-top:4px;border-top:1px solid var(--gray-100)}.ticket-subject{margin:0;font-size:clamp(20px,3vw,28px);font-weight:800;color:var(--gray-900);line-height:1.25;letter-spacing:-.3px}.header-left{display:flex;flex-direction:column;gap:var(--spacing-md);flex:1}.back-btn{background:var(--white);border:1px solid var(--gray-300);color:var(--gray-700);cursor:pointer;font-size:var(--font-size-sm);padding:var(--spacing-sm) var(--spacing-lg);text-align:left;width:fit-content;transition:all var(--transition-fast);font-weight:var(--font-weight-medium);border-radius:var(--radius-md);display:flex;align-items:center;gap:var(--spacing-sm);box-shadow:var(--shadow-sm)}.back-btn:hover{background:var(--gray-50);border-color:var(--primary-500);color:var(--primary-600);transform:translate(-4px);box-shadow:var(--shadow-md)}.back-btn svg{transition:transform var(--transition-fast)}.back-btn:hover svg{transform:translate(-2px)}.ticket-title-section{display:flex;flex-direction:column;gap:var(--spacing-sm)}.ticket-header-meta{display:flex;align-items:center;gap:var(--spacing-md)}.ticket-title-section h1{margin:var(--spacing-xs) 0 0 0;font-size:var(--font-size-3xl);font-weight:var(--font-weight-bold);color:var(--gray-900);line-height:var(--line-height-tight)}.ticket-id{color:var(--primary-600);font-family:var(--font-family-mono);font-size:var(--font-size-sm);font-weight:var(--font-weight-bold);background:var(--primary-50);padding:var(--spacing-xs) var(--spacing-sm);border-radius:var(--radius-md)}.ticket-type-badge{font-size:var(--font-size-xs);padding:var(--spacing-xs) var(--spacing-md);background:var(--gray-100);color:var(--gray-700);border-radius:var(--radius-full);font-weight:var(--font-weight-semibold);text-transform:capitalize}.header-actions{display:flex;gap:var(--spacing-md);align-items:center;flex-wrap:wrap}.badge-container{position:relative}.badge{display:inline-block;padding:var(--spacing-sm) var(--spacing-lg);border-radius:var(--radius-full);font-size:var(--font-size-sm);font-weight:var(--font-weight-bold);text-transform:capitalize;transition:all var(--transition-fast);border:1px solid transparent;box-shadow:var(--shadow-sm)}.badge.clickable{cursor:pointer}.badge.clickable:hover{transform:scale(1.05);box-shadow:var(--shadow-md)}.status-open{background:#e3f2fd;color:#1976d2}.status-in-progress{background:#fff3e0;color:#f57c00}.status-waiting{background:#f3e5f5;color:#7b1fa2}.status-pending-approval{background:#fff4e5;color:#c2410c}.status-resolved{background:#e8f5e9;color:#388e3c}.status-closed{background:#eceff1;color:#546e7a}.priority-badge{display:inline-block;padding:4px 10px;border-radius:4px;font-size:13px;font-weight:500}.priority-low{background:#f1f8e9;color:#33691e}.priority-medium{background:#fff8e1;color:#ff6f00}.priority-high{background:#ffebee;color:#c62828}.priority-critical{background:#b71c1c;color:#fff}.status-select{padding:var(--spacing-xs) var(--spacing-sm);border:1px solid var(--primary-500);border-radius:var(--radius-full);font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);cursor:pointer;background:var(--white)}.ticket-content-grid{display:grid;grid-template-columns:1fr 320px;gap:var(--spacing-xl)}.ticket-description-card{background:var(--white);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);border:1px solid var(--gray-200);margin-bottom:var(--spacing-2xl);overflow:hidden;transition:box-shadow var(--transition-base)}.ticket-description-card:hover{box-shadow:var(--shadow-xl)}.card-header{padding:var(--spacing-xl);border-bottom:2px solid var(--gray-200);background:linear-gradient(135deg,var(--primary-50) 0%,var(--white) 100%)}.author-info{display:flex;align-items:center;gap:var(--spacing-md)}.avatar{width:56px;height:56px;border-radius:var(--radius-full);background:var(--gradient-primary);color:var(--white);display:flex;align-items:center;justify-content:center;font-weight:var(--font-weight-bold);font-size:var(--font-size-xl);box-shadow:var(--shadow-md);border:3px solid var(--white)}.author-name{font-weight:var(--font-weight-semibold);color:var(--gray-900);font-size:var(--font-size-base)}.timestamp{font-size:var(--font-size-xs);color:var(--gray-500);margin-top:2px}.card-body{padding:var(--spacing-2xl)}.description-text{white-space:pre-wrap;line-height:var(--line-height-relaxed);color:var(--gray-700);font-size:var(--font-size-base)}.comments-section h3{margin:0 0 var(--spacing-xl) 0;color:var(--gray-900);font-size:var(--font-size-2xl);font-weight:var(--font-weight-bold);padding-bottom:var(--spacing-md);border-bottom:2px solid var(--primary-500);display:inline-block}.messages-container{display:flex;flex-direction:column;gap:var(--spacing-xl);margin-bottom:var(--spacing-2xl);padding:var(--spacing-md);max-height:60vh;overflow-y:auto;scroll-behavior:smooth;background:transparent;border-radius:var(--radius-lg)}.messages-container::-webkit-scrollbar{width:6px}.messages-container::-webkit-scrollbar-track{background:transparent}.messages-container::-webkit-scrollbar-thumb{background:var(--gray-300);border-radius:var(--radius-full)}.messages-container::-webkit-scrollbar-thumb:hover{background:var(--gray-400)}.message-wrapper{display:flex;width:100%}.message-mine{justify-content:flex-end}.message-others{justify-content:flex-start}.comment-card{max-width:85%;background:var(--white);border-radius:var(--radius-lg);box-shadow:var(--shadow-md);border:1px solid var(--gray-200);transition:all var(--transition-base);overflow:hidden;display:flex;flex-direction:column}.message-mine .comment-card{background:#f0f4ff;border-bottom-right-radius:4px;border-left:4px solid var(--primary-500)}.message-others .comment-card{background:var(--white);border-bottom-left-radius:4px;border-left:4px solid var(--gray-300)}.comment-card.internal-note{background-color:var(--warning-light);border-left:4px solid var(--warning)}.comment-card:hover{box-shadow:var(--shadow-lg);transform:translateY(-1px)}.comment-header{padding:var(--spacing-sm) var(--spacing-lg);border-bottom:1px solid rgba(0,0,0,.05);display:flex;align-items:center;gap:var(--spacing-sm);flex-wrap:wrap;background:#00000005}.comment-author{font-weight:var(--font-weight-bold);color:var(--gray-900);font-size:var(--font-size-xs);text-transform:uppercase;letter-spacing:.5px}.comment-role-badge{font-size:10px;padding:1px var(--spacing-xs);border-radius:var(--radius-sm);background:var(--gray-200);color:var(--gray-700);text-transform:uppercase;font-weight:var(--font-weight-bold)}.internal-badge{font-size:10px;padding:1px var(--spacing-xs);border-radius:var(--radius-sm);background:var(--warning);color:var(--gray-900);font-weight:var(--font-weight-bold);text-transform:uppercase}.comment-time{margin-left:auto;font-size:10px;color:var(--gray-400)}.comment-body{padding:var(--spacing-lg);white-space:pre-wrap;line-height:var(--line-height-relaxed);color:var(--gray-800);font-size:var(--font-size-sm)}.comment-form{background:var(--white);padding:0;border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);border:1px solid var(--gray-200);margin-top:var(--spacing-2xl);overflow:hidden}.comment-form-header{padding:var(--spacing-lg) var(--spacing-xl);background:linear-gradient(135deg,var(--primary-50) 0%,var(--white) 100%);border-bottom:2px solid var(--gray-200)}.comment-form-header h4{margin:0;color:var(--gray-900);font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold)}.comment-form textarea{width:100%;padding:var(--spacing-xl);border:none;border-radius:0;font-family:var(--font-family-base);font-size:var(--font-size-base);resize:vertical;min-height:120px;transition:all var(--transition-base);background:var(--white)}.comment-form textarea:focus{outline:none;background:var(--gray-50)}.form-footer{display:flex;justify-content:space-between;align-items:center;gap:var(--spacing-md);flex-wrap:wrap;padding:var(--spacing-lg) var(--spacing-xl);background:var(--gray-50);border-top:1px solid var(--gray-200)}.internal-checkbox{display:flex;align-items:center;gap:var(--spacing-sm);font-size:var(--font-size-sm);color:var(--gray-700);cursor:pointer;font-weight:var(--font-weight-medium)}.internal-checkbox input[type=checkbox]{width:18px;height:18px;cursor:pointer}.ticket-sidebar{display:flex;flex-direction:column;gap:var(--spacing-lg)}.sidebar-card{background:var(--white);padding:var(--spacing-xl);border-radius:var(--radius-lg);box-shadow:var(--shadow-md);position:sticky;top:var(--spacing-xl)}.sidebar-card h3{margin:0 0 var(--spacing-lg) 0;padding-bottom:var(--spacing-md);border-bottom:1px solid var(--gray-200);font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);color:var(--gray-900)}.detail-item{margin-bottom:var(--spacing-lg)}.detail-item:last-child{margin-bottom:0}.detail-item label{display:block;font-size:var(--font-size-xs);color:var(--gray-600);margin-bottom:var(--spacing-xs);text-transform:uppercase;letter-spacing:.5px;font-weight:var(--font-weight-semibold)}.detail-item select{padding:var(--spacing-xs) var(--spacing-sm);border:1px solid var(--gray-300);border-radius:var(--radius-md);font-size:var(--font-size-sm);cursor:pointer;transition:border-color var(--transition-fast)}.detail-item select:hover{border-color:var(--primary-500)}.assigned-user{display:flex;align-items:center;gap:var(--spacing-sm);font-weight:var(--font-weight-medium);color:var(--gray-900);font-size:var(--font-size-sm)}.action-buttons{display:flex;flex-direction:column;gap:var(--spacing-sm);margin-top:var(--spacing-xl);padding-top:var(--spacing-lg);border-top:1px solid var(--gray-200)}.btn-full{width:100%}@media (max-width: 900px){.ticket-content-grid{grid-template-columns:1fr}.ticket-detail-header{flex-direction:column;gap:var(--spacing-md)}.header-actions{width:100%;flex-wrap:wrap}.sidebar-card{position:static}}@media (max-width: 640px){.ticket-detail-container,.ticket-detail-header{padding:var(--spacing-md)}.ticket-title-section h1{font-size:var(--font-size-xl)}.card-body,.comment-form{padding:var(--spacing-md)}.form-footer{flex-direction:column;align-items:stretch}.btn{width:100%}}.ticket-attachments{margin-top:1.25rem;padding-top:1rem;border-top:1px solid var(--border-color, #e2e8f0)}.attachments-title{font-size:.875rem;font-weight:600;color:var(--text-secondary, #64748b);margin-bottom:.75rem;display:flex;align-items:center;gap:.4rem}.attachments-icon{font-size:1rem}.attachments-list{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:.5rem}.attachment-item{display:flex;align-items:center;gap:.625rem;padding:.5rem .75rem;background:var(--bg-secondary, #f8fafc);border:1px solid var(--border-color, #e2e8f0);border-radius:8px;font-size:.875rem}.attachment-icon{font-size:1.1rem;flex-shrink:0}.attachment-name{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:500;color:var(--text-primary, #1e293b)}.attachment-size{font-size:.75rem;color:var(--text-muted, #94a3b8);flex-shrink:0}.attachment-actions{display:flex;gap:.375rem;flex-shrink:0}.attachment-btn{display:inline-block;padding:.25rem .625rem;border-radius:5px;font-size:.75rem;font-weight:600;text-decoration:none;transition:background-color .15s,color .15s;cursor:pointer}.attachment-btn-view{background-color:var(--primary-light, #eff6ff);color:var(--primary, #3b82f6);border:1px solid var(--primary, #3b82f6)}.attachment-btn-view:hover{background-color:var(--primary, #3b82f6);color:#fff}.sidebar-card-device{border-top:3px solid #667eea}.sidebar-card-device h3{display:flex;align-items:center;gap:var(--spacing-sm)}.device-card-icon{font-size:1.1rem}.info-link{color:var(--primary-600, #4f46e5);text-decoration:none;font-size:var(--font-size-sm);word-break:break-all}.info-link:hover{text-decoration:underline}.info-monospace{font-family:var(--font-family-mono, monospace);font-size:var(--font-size-sm);color:var(--gray-800);background:var(--gray-50);padding:2px 6px;border-radius:var(--radius-sm);display:inline-block}.info-wrap{word-break:break-all;white-space:normal}.info-value-wrap{font-size:var(--font-size-sm);word-break:break-all}@media (max-width: 600px){.ticket-detail-header{padding:20px 16px 18px;gap:14px}.header-nav-row{flex-wrap:wrap;gap:10px}.header-badges{width:100%;justify-content:flex-start}.ticket-subject{font-size:20px}}